Privacy & Ethics Framework

Confidentiality & Privacy

All sessions and client communication are strictly confidential, operating in full compliance with professional clinical standards and the Mental Healthcare Act 2017.

Privacy Assurance

Fully compliant with the Mental Healthcare Act 2017 (India). Absolute client confidentiality.

Cancellation & Rescheduling

To respect practitioner schedules, we request at least 24–48 hours' advance notice for session rescheduling or cancellations. Minimum 24–48 hours' notice required for free rescheduling or full refunds.

Emergency & Crisis Protocol

Anasa is an outpatient psychological service and is not equipped for immediate crisis interventions. In case of emergency or severe distress, please contact national suicide prevention helplines (e.g., Tele-MANAS at 14416 / 1800-891-4416, Vandrevala Foundation at +91 9999 666 555, or AASRA at +91 98204 66726) or reach out to the nearest medical emergency facility.

• Tele-MANAS144161800-891-4416
• Vandrevala Foundation+91 9999 666 555
• AASRA+91 98204 66726